All orders are shipped through USPS
Orders are shipped Mon-Fri excluding holidays
JPCraftNCompany IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES, Tracking #s are emailed to customer upon shipment. (Please provide correct shipping address at checkout)
All payments are processed through PAYPAL
International customers : Shipping rates are calculated at checkout.
- Customer is responsible for ANY DUTY fees in customs
Estimated shipping times varies based on items ordered.
ALL REFUNDS/EXCHANGES ARE AT OWNERS DISCRETION
Personalized Jewelry Returns/Refunds Policies
Since all handcrafted and personalized necklaces are uniquely designed to an individual's specifications, these pieces normally cannot be sold to other clients if returned. It is therefore imperative that you get to ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions and any other details regarding your order. ALL CANCELATIONS MUST BE MADE WITHIN 48 HOURS OF PLACING ORDER DUE TO THE NATURE OF CUSTOM ITEMS. JEWELRY PIECES ARE CREATED RATHER QUICKLY TO ENSURE QUICK SERVICE AND LESS WAIT TIME.
PLEASE NOTE Custom Jewelry could take up to approximately 2-4wks to be made and shipped, most times sooner. Please order in ample time before desired date needed.
**NO REFUNDS OR EXCHANGES FOR TARNISHING**
We do offer a re-dipping service free of charge within 90 days of receiving on certain pieces, per Item description will list if this service is available
Customer responsible for shipping and handling fees associated with this service
PLATED JEWELRY CHAINS (NOT PENDENTS) ARE REPAIRABLE WITHIN 30 DAYS FROM PURCHASE COMPLIMENTARY TO CUSTOMER
Estimated shipping times varies based on items ordered..PLEASE read item descriptions before purchasing or contact email@example.com for further questions.