Store Policies

** All delivery services are experiencing higher production demands therefore resulting in longer delivery wait times, please be aware when placing orders **

Shipping

All orders are shipped through USPS or UPS

Orders are shipped Mon-Fri excluding holidays 

We are NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES, Certain circumstances are at owners discretion. All Tracking #s are emailed to customer upon shipment. (Please provide correct shipping address at checkout) 

Please allow the 3 weeks processing time before inquiring about the ETA of your order. Email questions or inquiries to jpcraftncompany@gmail.com

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International customers :

Shipping rates are calculated at checkout.

Customer is responsible for any duty and custom fees 

Estimated shipping times varies based on items ordered.

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 ALL REFUNDS / EXCHANGES ARE AT OWNERS DISCRETION 

clothing returns/exchanges must be done within 10 days of receiving shipment in original condition with tags attached. Shipping is customers responsibility. 

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Personalized Jewelry Returns/Refunds Policies

Since all handcrafted and personalized necklaces are uniquely designed to an individual's specifications, these pieces normally cannot be sold to other clients if returned. It is therefore imperative that you get to ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions and any other details regarding your order.

ALL CANCELATIONS MUST BE MADE WITHIN 24 HOURS OF PLACING ORDER DUE TO THE NATURE OF CUSTOM ITEMS. JEWELRY PIECES ARE  MANUFACTORED QUICKLY TO ENSURE QUICK SERVICE AND LESS WAIT TIME. 

PLEASE NOTE Custom Jewelry could take up to approximately 3-4wks to be made and shipped, most times sooner. Please order in ample time before desired date needed. If ordering other items, and customer does not want to wait for whole order to be ready, contact us to schedule separate shipment dates. 

PLATED JEWELRY CHAINS ARE REPAIRABLE WITHIN 30 DAYS FROM PURCHASE COMPLIMENTARY TO CUSTOMER 

Estimated shipping times varies based on items ordered..PLEASE read item descriptions before purchasing or contact jpcraftncompany@gmail.com for further questions.