** All delivery services are experiencing higher production demands therefore resulting in longer delivery wait times, please be aware when placing orders **
All orders are shipped through USPS or UPS
Orders are shipped Mon-Fri excluding holidays
We are NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES, Certain circumstances are at owners discretion. All Tracking #s are emailed to customer upon shipment. (Please provide correct shipping address at checkout)
Please allow the 3 week processing time before inquiring about the ETA of your order. Email questions or inquiries to email@example.com
International customers :
Shipping rates are calculated at checkout.
Customer is responsible for any duty and custom fees
Estimated shipping times varies based on items ordered.
ALL REFUNDS / EXCHANGES ARE AT OWNERS DISCRETION
clothing returns/exchanges must be returned in original condition with tags attached. Shipping is customers responsibility
Personalized Jewelry Returns/Refunds Policies
Since all handcrafted and personalized necklaces are uniquely designed to an individual's specifications, these pieces normally cannot be sold to other clients if returned. It is therefore imperative that you get to ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions and any other details regarding your order.
ALL CANCELATIONS MUST BE MADE WITHIN 24 HOURS OF PLACING ORDER DUE TO THE NATURE OF CUSTOM ITEMS. JEWELRY PIECES ARE MANUFACTORED QUICKLY TO ENSURE QUICK SERVICE AND LESS WAIT TIME.
PLEASE NOTE Custom Jewelry could take up to approximately 3-6wks to be made and shipped, most times sooner. Please order in ample time before desired date needed. If ordering other items, and customer does not want to wait for whole order to be ready, contact us to schedule separate shipment dates.
PLATED JEWELRY CHAINS ARE REPAIRABLE WITHIN 30 DAYS FROM PURCHASE COMPLIMENTARY TO CUSTOMER
Estimated shipping times varies based on items ordered..PLEASE read item descriptions before purchasing or contact firstname.lastname@example.org for further questions.