Store Policies

Personalized Jewelry Returns/Refunds Policies

No Refunds or Exchanges are allowed 

Since all handcrafted and personalized necklaces are uniquely designed to an individual's specifications, these pieces normally cannot be sold to other clients if returned. It is therefore imperative that you get to ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions and any other details regarding your order.

PLEASE NOTE Custom Jewelry takes approximately 2-4wks to be made and shipped. Please order in ample time before desired date needed.

**NO REFUNDS OR EXCHANGES FOR TARNISHING**
We do offer a re-dipping service free of charge for 1 YEAR on certain pieces, per Item description will list if this service is available
Customer responsible for shipping and handling fees associated with this service

PLATED JEWELRY CHAINS (NOT PENDENTS) ARE REPAIRABLE WITHIN 30 DAYS FROM PURCHASE COMPLIMENTARY TO CUSTOMER. 

 

Shipping

All orders are shipped through USPS 

Orders are shipped Mon-Fri excluding holidays 

International customers please contact shop for accurate calculated shipping cost, customer is responsible for any duty fees in customs

Estimated shipping times varies based on items ordered..PLEASE read item descriptions before purchasing or contact jpcraftncompany@gmail.com for further questions 

JPCraftNCompany is not responsible for lost or stolen packages, tracking #s are emailed to customer upon shipment. 

Please make sure your billing address matches shipping address 

 

All payments are processed through PAYPAL