Personalized Jewelry Returns/Refunds Policies
No Refunds or Exchanges are allowed
Since all handcrafted and personalized necklaces are uniquely designed to an individual's specifications, these pieces normally cannot be sold to other clients if returned. It is therefore imperative that you get to ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for names that need to be engraved are correct as well as the color, dimensions and any other details regarding your order.
PLEASE NOTE Custom Jewelry takes approximately 2-4wks to be made and shipped. Please order in ample time before desired date needed.
**NO REFUNDS OR EXCHANGES FOR TARNISHING**
We do offer a re-dipping service free of charge for 1 YEAR on certain pieces, per Item description will list if this service is available
Customer responsible for shipping and handling fees associated with this service
PLATED JEWELRY CHAINS (NOT PENDENTS) ARE REPAIRABLE WITHIN 30 DAYS FROM PURCHASE COMPLIMENTARY TO CUSTOMER.
All orders are shipped through USPS
Orders are shipped Mon-Fri excluding holidays
International customers please contact shop for accurate calculated shipping cost, customer is responsible for any duty fees in customs
Estimated shipping times varies based on items ordered..PLEASE read item descriptions before purchasing or contact firstname.lastname@example.org for further questions
JPCraftNCompany is not responsible for lost or stolen packages, tracking #s are emailed to customer upon shipment.
Please make sure your billing address matches shipping address
All payments are processed through PAYPAL